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COVID-19 delays: Our estimated processing time is 1-3 business days.
Once your order has been sent out, you will receive an Email or Message with a tracking number .
Our Shipping partners are :
UPS
EMS
FEDEX
who are reliable, guaranteed efficient, traceable & insurable.
But we cannot assure responsibility related to the wrong shipping address. All the order is shipped from India risk free with insurance by UPS & FEDEX .All EMS slow service parcel are non-insured (insurance for EMS parcel is chargeable).
Himalya Quartz pay all the insurance fee on all item purchased directly from HIMALYA QUARTZ .
Buyers shall pay all custom duty other expenses of there country while importing goods.
Packages are shipped via selected shipping partner only after the payment confirmation.
Our primary shipping services include-For Fast (Express Services) – UPS & FedEx.
For Slow (Standard Services) – EMS
Delivery timings are subject to shipping provider services. We cannot assume responsibility for any delays or delivery loss made by postage providers. Please lodge any delayed/missing parcel queries to respective provider. However, if you still require assistance, please contact us via himalayaquartz@gmail.com with your order number # or details provided.
All items are carefully packed with love and care. Each item is thoroughly inspected before being packaged and sent to all of our customers. We pack our all goods in bubble wrap with thermocol support on both sides, so that we can minimise the breakage. However, accidents may occur during transit on the rare occasion.
Returns are not accepted characteristics or on change of mind. Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two Crystals will ever be the same. Please be aware as natural objects they’re appearance can vary from the images shown though we try our best to accurately display and describe each and every Stone through all the possible means including its original photos, videos, and through Live Streaming via Instagram. Also, we expect our clients to understand that the items may vary slightly due to the uniqueness of each stone, and differences in screen coloring.
Video of opening package is mandatory to get refund for breakage crystals arrives For breakages and exchange requests, please email us, with your order number # and a video of opening the package along with your query, within 7 days of you receiving your parcel.
All the return goods will be packed properly with the invoice. All the expenses & (shipping charge and custom charges) will be borne by client.
We reserve the right to decide on which issue refunds are possible, goods we will return only if there is any manufacturing defect and it is non repairable. While return the goods please mention the problem by hand written note with the goods.
Himalya Quartz may or may not reimburse return shipping charges on refunds or exchanges (this is determined on a case by case basis). We bear no responsibility for the loss of an item being returned, which is why we recommend using registered mail to return an item. We will not be held liable for items that are sent back broken or damaged, and may or may not process the refund/exchange if so.
You have to return the goods within 7 days from the delivery date of goods. Please do not hesitate to Contact Us if you have any questions regarding our Returns Policy.
A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.
